🟒 Open to AI SaaS opportunities β€” Dublin, Ireland Available Q3 2026 Β· Relocatable
Open to Work β€” Customer Success Β· AI SaaS

I turn customers into
success stories.

5+ years driving product adoption, renewals, and customer outcomes across 150+ accounts at Snapchat (Accenture) and Pinterest β€” across UKI, Nordics, EMEA and CEE. Now taking that playbook into AI SaaS.

View LinkedIn Profile β†’ Let's Talk πŸ“š Study in Ireland
Trusted by teams at
TD
$10M
Annual contract renewal secured
200%
Quarterly target, every quarter
93.4%
QA score β€” Townhall recognized
3x
Product adoption in 6 months
Experience with
SalesforceZendeskGongJira Service MgmtMicrosoft AzureGoogle CloudOutreachTableauLookerHubSpotSalesforce AIMicrosoft Copilot SalesforceZendeskGongJira Service MgmtMicrosoft AzureGoogle CloudOutreachTableauLookerHubSpotSalesforce AIMicrosoft Copilot
Why SaaS Β· Why Now

Ad platforms were my training ground.
AI SaaS is the destination.

Managing 150+ accounts at Snapchat and Tier 1–2 portfolios at Pinterest is customer success: onboarding, technical health monitoring, prescriptive guidance, escalation management, QBR-style growth conversations, and renewals built on measurable outcomes β€” including a $10M annual contract renewal secured through Pinterest's first reseller partnership.

I already work with AI every day β€” Salesforce AI forecasting, Gong conversation analytics, Copilot, Gemini, Claude. I hold a Diploma in AI for Business (Distinction) from UCD and I'm adding ServiceNow and Azure certifications to go deeper into the platforms I want to champion for customers.

πŸ”„

Already running a CS motion

Customer outcomes, product adoption, technical health, escalations, co-sell, multi-threaded enterprise relationships with C-suite, ITDMs and BDMs β€” my day job for 5+ years.

πŸ€–

AI-fluent, certified

Diploma in AI for Business (Distinction, UCD). Daily user of Salesforce AI, Gong, Copilot, Gemini, Claude and ChatGPT to automate workflows and surface data-driven insights.

🧰

Fluent in the SaaS stack

Salesforce, Zendesk, Jira Service Management, Dynamics 365, SAP, Outreach, Gong, Groove, Tableau, Looker β€” plus Azure, GCP, OCI and IBM Cloud foundations.

🌍

Global, technical seller

Enterprise implementations (MMP integrations, Conversion APIs), IT stakeholder alignment across UKI, Nordics, EMEA and CEE.

Target roles at ServiceNowDocuSignMicrosoftSpotifyAnthropicQuantcastZendesk
Impact by the Numbers

Results that speak louder
than a job title.

Delivered at Snapchat (Accenture) and Pinterest.

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Product adoption in 6 months β€” recognised as first company-wide best practice
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Annual contract renewal secured through Pinterest's first reseller partnership
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Quarterly sales targets consistently exceeded across full tenure
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New account growth in the first quarter of regional expansion
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QA score β€” Townhall recognized for exceptional call quality
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Beta product adoption within 1 month via AI-driven insights
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Co-sell opportunities closed through three-way partnerships
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Admin work eliminated through Slack workflow automation
Book a call β†’ View LinkedIn
Work Experience

Career so far

Click any role to expand. 5+ years across customer success, account management and platform sales.

Senior Account Manager

Accenture Β· Snapchat β€” Dublin, Ireland
Aug 2025 β€” Present
CURRENT ROLE
β–Ά
  • Oversaw 150+ accounts across Apps, Banking, FinServ, Healthcare, Telecom and Education in UKI, Nordics, EMEA and CEE β€” led Gaming client success story achieving 3x product adoption in 6 months, recognised as first company-wide best practice.
  • Architected enterprise implementation frameworks (MMP integrations, Conversion APIs), partnering with IT teams on API authentication and data governance β€” improved technical health by 35%.
  • Leveraged Salesforce AI forecasting and Gong AI analytics to resolve technical objections β€” 76% beta product adoption within 1 month.
  • Designed Salesforce–Slack automation cutting customer onboarding from 5 days to 2; built Looker–Google Sheets dashboard for real-time pipeline prioritisation.
  • Achieved 93.4% QA score; Townhall recognition for exceptional call quality and stakeholder management.
  • Managed three-way partnerships (Snapchat, agencies, end clients) β€” closed $300K in co-sell opportunities; mentored 3 new joiners on value selling.

Senior Agency Account Manager

Pinterest Β· SMB β€” Dublin, Ireland
Nov 2021 β€” Aug 2025
β–Ά
  • Managed large Tier 1–2 portfolios, driving product adoption β€” led 10+ customer success stories in Beauty; exceeded quarterly targets by 200% consistently.
  • Pioneered Pinterest's first reseller partnership with Aleph β€” co-led partner enablement and co-sell motion securing a $10M annual contract renewal.
  • Led C-suite growth conversations across CEE, EMEA and APAC β€” 450% new account growth in Q1.
  • Drove $1M in sales in APAC new market expansion via cross-functional Global Insights collaboration.
  • Initiated Slack Working Automation β€” reduced admin by 80%; delivered 100+ enablement sessions (4.5/5 feedback).

Retail Marketing Manager Assistant

Bosch β€” Ho Chi Minh City, Vietnam
Oct 2018 β€” Feb 2019
β–Ά
  • Analytical sales support in SAP β€” +217% reach via compliant campaign execution.
  • 176% sales uplift across 8 new product launches; top-tier intern, fast-track promotion in 3 months.
Core Competencies

The toolkit

CRM & Service Mgmt

SalesforceZendeskJiraDynamics 365SAP

AI-Powered Tools

CopilotGeminiClaudeChatGPTGongOutreachGroove

Cloud Platforms

AzureGoogle CloudOracle OCIIBM Cloud

Analytics

TableauLookerHubSpotKlaviyoAppsflyer

Customer Success

Portfolio MgmtProduct AdoptionTechnical HealthEscalationQBRs

Industry Expertise

FinServAppsHealthcareTelecomEducationE-commerce
Education & Certifications

Always learning

DISTINCTION

Diploma β€” AI for Business

UCD Professional Academy. Final project: "An Appraisal of the Opportunities, Challenges, and Implications of Implementing AI in the Advertising Platform Organisation."

FIRST CLASS HONORS

MSc Marketing

UCD Michael Smurfit Graduate Business School, Dublin, Ireland.

Associate Business Process Analyst β€” ServiceNowIN PROGRESS
Welcome to ServiceNow β€” ServiceNow2026
Describe Cost Management in Azure β€” Microsoft2026
TQ at Accenture: Agentic AI, GenAI, Process Automation β€” Udacity2025
AI-Powered Shopping Ads β€” Google2025
Business Analytics β€” Harvard Business School Online2023
Coaching · Du học Ireland

Dreaming of studying in Ireland?

I made the journey from Vietnam to a First Class Honors master's at UCD Smurfit β€” then to Pinterest and Snapchat in Dublin. I coach Vietnamese students through the same path.

  • πŸŽ“
    School & course selectionChoosing the right Irish university and program for your career goals.
  • πŸ“
    Applications & scholarshipsEssays, CVs, and positioning that win offers and funding.
  • πŸš€
    Life & career in IrelandVisas, part-time work, settling in, and landing a job at a global tech company.
Book a session on Topmate β†’
TD

1:1 Mentoring with Tran Diem

Vietnam πŸ‡»πŸ‡³ β†’ UCD Smurfit πŸŽ“ β†’ Pinterest & Snapchat, Dublin πŸš€

Real experience, practical advice, no agency fees.

Book Now β€” topmate.io/tran_diem

Available for 30-min discovery calls

πŸ“© Open to Work β€” Let's talk